Refund Policy

At WESTHENICS, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we are here to help. Please review our refund policy below:

1. Returns

1.1 Eligibility:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, unwashed, and in their original packaging with all tags attached.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all returns.

1.2 Non-Returnable Items:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products

2. Refunds

2.1 Processing Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 14 business days to your original payment method.

2.2 Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition or missing parts, not due to our error.

3. Exchanges

3.1 If you need to exchange a product for a different size or item, please contact us at [your email address].
3.2 Exchanges are subject to product availability. If the desired product is unavailable, we will issue a refund.

4. Shipping Costs

4.1 Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.

4.2 Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at [your email address]. We will cover the return shipping costs and provide a replacement or refund.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at [your email address] with your order details and reason for the return.
  2. We will provide you with instructions for sending the item back to us.
  3. Pack the item securely and ship it to the address provided.

6. Contact Us

If you have any questions about our refund policy, please contact us:

  • Email: [your email address]
  • Address: [your business address]

Thank you for shopping with WESTHENICS. We value your trust and will do our best to resolve any concerns.